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Customer Review
Kahanalei
4.0
2nd replacement from manufacturer works well:Reviewed in the United States on May 7, 2021
Update as of July 2021:Customer service from VanTrue reached out to me during June 2021, asked a few questions and after I answered, they were able to send me another brand new box with all units and accessories, due to the problems that I was experiencing in my original review, below. I honestly didn’t have any high hopes and thought I’d go through the same thing of receiving a replacement from the manufacturer, then actually installing/connecting it and the issue still keeps happening (of the rear view not appearing on the main front unit’s LCD screen, no matter what I did or however many replacements I ended up receiving).I really thought it’d be a waste of time asking for another replacement and thought it’s best to just give it up and let this whole thing go, but decided to give it one last chance to receive another replacement, if the manufacturer was able to send one (I sent the original main front unit back in May and the 1st replacement back in June - I was provided a pre-paid shipping label).Fortunately, the 3rd time truly was the charm, as everything honestly works fine now. I’ve been able to confirm that the problems were the two main front units, after all, both the original that I’d purchased through Amazon in February 2021 and the first replacement that I was sent in April 2021. The second replacement so far works without any problems and as such, even though it did take a while for all to work as it’s intended to, I wanted to update my review, to be fair and honest. I will update this, if I encounter any additional issues, but for now, all works well.Original review from May 2021:Really hate to give this 3 channel dash cam just one star after everything I went through with VanTrue customer service in regards to having them send replacement cameras (they were able to send me a brand new front unit & rear camera with all accessories, plus another rear camera with cable), as they did all that they could do to make things right.However, even with me sending them back the original main front unit that I had which was defective (it restarted itself over 30 times in the span of an hour driving on the freeway, exactly a week after it was installed and there was no improvement even after updating firmware), then getting another replacement front camera, the problem still exists that the rear camera WILL NOT show up on the main unit’s LCD screen, and this is honestly the case with all three of the rear cameras and cables that I have. What’s mind-boggling is that when I received the replacement front camera and rear camera, I connected the rear camera with the new cable to the main front camera and it actually worked! Unfortunately, when I went to get the rear camera re-installed professionally today, I was told by the installer that the rear camera is not showing up on the LCD screen, to which I was dumbfounded, since it had worked when I had connected it. The installer said it’s most likely the main front camera that’s the problem and since the 3rd rear camera that I was sent also does not work, that is sadly the case. So now, I’m left with the main dash cam and rear camera professionally installed, which costed a few hundred dollars and the rear not working at all, no matter what attempts were made, so it pretty much just serves as a decoration from my rear windshield.With all this headache from the rear camera not working at all as it’s supposed to, all the time with the emails back and forth with customer service and money wasted with getting this professionally installed, I honestly wish I had gone with a completely different dash cam. I swear that I’ve never owned an electronics item at this price point that malfunctioned and gave me numerous issues like this one, especially for both the original one I had and the second replacement one being completely brand new.Please think twice before getting this particular dash cam. As of May 2021, it does have a 4.5 star rating here, but before you fall for the trap of the high rating like I did, please let the reviews that are highlighting the problems/issues that buyers of this dash cam are reporting to be a warning of things to come or a red flag. You do not want to have a dash cam which doesn’t inspire confidence in it working as it’s intended to and one that’s going to be unreliable, it will truly defeat the whole point of having a dash cam in the first place.
