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Customer Review
Jason H.
1.0
Very Disappointed with Vantrue and Amazon. Three defective units in a row!Reviewed in the United States on May 23, 2021
Ok, so this has been a disaster. I wanted this camera because it had all the bells and whistles and was supposedly top of the line, but I have had nothing but problems. I have bought three of these in a row and all three didn't work in various ways. Here is the history:1.) First unit I ordered was DEAD. It never turned on. Unit was wrapped in plastic but the little 'Vantrue' sticker was broken as if it was already opened. So I sent it back and ordered another one. If I could give 0 stars I would.2.) Second one I ordered was wrapped, but again, the Vantrue seal was broken as if it was opened previously. So this one 'kind of' worked, but it had a problem with 'Parking Mode' When you set parking mode, it would just go into parking mode even when you are driving. I had to call Vantrue support and they confirmed that it wasn't supposed to work like that. Parking mode should only turn on when you park, not when you are driving. So right in the middle of my drive it kept turning off and going into parking mode. Support thought that it had a bad g sensor. So now I had to send this one back and order a thrid one.3.) Ordered the third one, didn't get to use it, because it wouldn't read an SD card! I used a brand new card (worked in the other two cameras) and tried several other SD cards that I had, and didn't work. And yes of course I tried formatting the cards in the camera, but I got a message that said 'format failed'. Again, this camera had the Vantrue sticker broken as if it was already opened.So that's three cameras with three different issues, where all the cameras appeared to be previous returns that Amazon repackaged and sold to me apparently. I went all in by buying a hardwire kit ($15) and having Best Buy install it ($50) only to NOT have a camera. Also, it's been over a week since I returned the camera, and I still don't have my refund.I am really starting to think that Vantrue is cheap junk, and that Amazon is dishonest for sending me what I believe are previously returned units. Lousy experience all around. Very Unhappy.
