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Customer Review
Kodi Media
4.0
[UPDATE] Camera Failure Turned RightReviewed in the United States on January 3, 2020
Below, you will be able to see my old review to help assist you in your purchasing decision. Needless to say, with the olive branch handed to me after my review was released, I did decide it was worth coming on to revise my viewpoint of the Vantrue N2 Pro.They were very quick to send me a replacement, once I was able to fish their emails out of my spam folder. I do understand that there are some things I could have done differently to remediate this quicker on my part. Fortunately, the Vantrue staff were fairly understanding of my shortcomings.The replacement camera, as it stands now, is working properly. The battery has yet to fail on this product, though I will certainly be keeping a close eye on it from now on. The video it produces is of good quality, and the night vision works quite well in my car. Storage is overwritten seamlessly and it is very low maintenance.-------------------------------------------------------------------OLD REVIEW:I drive for Uber and Lyft. The importance of a reliable dashcam that will record every time with RELIABLE DATE INFORMATION is absolutely essential in the event of false claims, crashes, or even lawsuits.Unfortunately, this camera does not provide this in the least. After only a few months of operation, I noticed the camera would write the most recent video with the date 1/1/2018. After reviewing the footage, the on-screen timestamp also displays this inaccurate date.After much diagnosis, I concluded that it was a problem with the battery, and it failing to save the date information every time it would power off. Kind of an important feature when, you know, you turn your car off frequently!With how bad this camera treats footage, their customer support treats customers far FAR worse. 5 separate emails to their "critical care customer support" email resulted in a grand total of 0 replies. Calling their office only resulted in quite a few long-distance call charges (their phone is based in the UK), countless robotic voice menus, and hours of holding for NOTHING.Do yourself a favor. Stay AS FAR AWAY FROM THIS CAMERA as possible, unless you want to literally light $200 on fire.
