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Customer Review
Ryan K.
1.0
Avoid if you care about your carReviewed in the United States on November 30, 2020
For anyone considering to buy this camera, avoid at all costs. Most comments you see are just people lured by marketing to receive a free camera. I was one and I regret participating. Especially when I was disillusioned in thinking that this was a great product, purchased/installed it onto 2 other vehicles, and now face 3 recent incidents (2 side swept, 1 collision) where none were recorded.From a quick glance, this camera is great. Video quality is clear, audio is decent, and installation was fairly simple, but that is all you know when you only have a surface understanding of this device. I honestly think that is all you need to know though, as a dash cam should just record as you drive and you only have to access the data when an event occurs. Questionably, that is not the case. At default, the camera only records the first and last 3 or 5 mins of your drive, which means nothing is recorded in between. They advertise their “shake/collision detection” for efficient data use, but the whole purpose of a dash cam is voided if the device begins to record AFTER an accident occurs. My family has faced this issue recently with a collision and are now facing a large repair fee as we are unable to provide sufficient proof to our insurance company. A continuing issue with the shake/collision detection is that it will record most “shakes”, such as potholes and speedbumps, and that useless content will be quietly filed into the memory card. Eventually the memory card will be full of junk and annoyingly the device will neither notify you of the issue nor delete the content due to the “Emergency Lock” feature. Unfortunately, the issue with the shake/collision detection still continues. I have 2 cars that were side swept, where one was left with a large dent that required repair. Both Dash Cams had the “shake/collision detection” at max sensitivity and both had the “24hrs parking mode” turned ON. Neither incidents were recorded. Both dash cams were supplied with constant power, so those features should have been working. For some reason though, only random incidents of people walking or cars passing were recorded. This device truly fails to record anything of meaning. Some, especially Vantrue, can argue that the settings were not correct; however, all of my incidents did not occur in one day. After every incident, I had reread the poorly written manual and adjusted the settings accordingly, but I have yet to find a setting that will provide me a standard operating Dash Cam. I should also not have to continue experimenting with the device after every incident.The only positive I can speak about this company though is their customer service. As other comments had written, these device cannot withstand heat and will burnout. One of my units had completely died with this issue, but the support team had promptly sent a replacement. I do not plan to continue using this product; however, I appreciate the appropriate response.
