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Customer Review
Bob
1.0
Lost footage due to time stamp resetReviewed in the United States on July 31, 2019
I had been really happy with the purchase until today. I had noticed some timestamps jumping back and forth but it didn't hit me that this was a problem - after all, I cared about the camera quality and reliability of this thing. Fast forward to today and I was involved in some accident where I was rear ended. I check the footage at site and I had it. I was super excited since I could definitely extract the license plate of the car in front of my car using the footage. But after driving home I discovered that I could no longer find the footage, and the problem turned out to be that since the timestamp of the camera was jumping back and forth, it had footage from 2019/09 (2 months into the future at time of writing - who knows why - I only set the time once after getting the camera) but the camera system time was sitting at 2018. This didn't strike me as a huge issue, until I realized that since the recording was done in a loop, the oldest footage would get wiped away, which means that while I had my accident footage at the accident site, the footage was overridden on my way home. I was thinking okay, the camera has a feature to automatically capture footage when impacts occur, right? Nope, checked the "EVENTS" folder, and there were only irrelevant footage. Pretty annoyed right now - I've completely lost a way to contact the person who should have been responsible for the accident (person in front who randomly braked to full stop on the freeway with no car in sight in front), and now the person can just get away with it. Would like to see what Vantrue does about this. I read in the other comment that the units with jumping timestamps are defective, and this certainly appears to be the case.
