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Customer Review
Adam Spring
4.0
Issue w/ Battery Failure & System Date Resets causing File Loss, however Excellent Customer ServiceReviewed in the United States on June 27, 2019
UPDATE: For the mean time I'm updating my review from a 1-star to a 4-star review. VanTrue has surprisingly good customer service, who agreed to replace both my camera, and the mount for the issues cited below. Both the new camera and mount are updated versions, so I'm optimistic that the the issues below will be resolved. It's obvious that the redesign on the mount is much more robust, and I don't expect to have any issues with it holding the camera steady like the older version. I still recommend checking the date/time readout periodically on the bottom of your camera's LCD to make sure it didn't reset on you! The system time reset is a symptom of a dying battery in the camera. Mine has always been wired into the switched 12v on my truck, but somehow the first camera's battery failed inside of 6 months. Without the battery it couldn't hold time when the truck was off, causing the time to reset to an earlier date, which in turn stopped it from overwriting older files that it thought were newer. I will say when it works, the video quality is superb.I’m so frustrated with this camera. The system date randomly resets to Jan 2017. When it does that it won’t overwrite the older files that it “thinks” are newer. The end result is the memory card fills up and it overwrites over the same 5-min long file over and over again and you lose your footage. It has now cost me an accident where someone hit me at a gas station, and a questionable speeding ticket.The GPS mount is also failing. After 6 months it’s so loose that the camera wobbles around and doesn’t stay in position. The camera's battery quickly wears out as well. I bought this thing in Mar 2018. The battery instantly dies now when vehicle power is removed.
