Tax-Free* | 18-Month Warranty | 30 Day Returns Guaranteed.
Customer Review
Don Bailey
1.0
Terrible Product and Customer ServiceReviewed in the United States on May 18, 2019
I first purchased this camera in April of 2019. As I'm Uber driver I thought that this would be an excellent accessory to have in my vehicle given the amount of driving I anticipated doing. I installed the camera with no hiccups. HOWEVER, shortly after installation, I noticed that the internal battery would not hold a charge. I contacted the dealer (Customer Support) via email (no 800 number as they are in China. You only get one email reply per 24hr period). They suggested I download new firmware (After looking at previously posted reviews seems that they require you to download 'new firmware' quite often) and this did not solve the problem. So, I lived with it envy with no resolution to my issue. Going on I noticed that the date time stamp would reset to zero on its own. I again contacted CS via email. And, yep, you got it, they suggested I download new firmware. Again, I tried it and it worked for a while and then started to fail again the same way. Again, I decided to live with it. So, about a month ago, I noticed that the IR lights used for night vision in the cabin were no longer working. Complete blackout inside the car at night. Not good for a ride share driver. Yet again, I contacted CS via email. This time they asked me to provide them with proof of purchase so they could determine if the product was still under warranty. I provided them with the order invoice and they came back a day later telling me that it was out of warranty. It was, but by a month. Well, I guess a month is a month is a month. BUT, I was hoping that given the fact that I had began contacting them with problems that were never permanently resolved early on, thy would provide me with courtesy warranty support. Nope! Just a humble apology. Oh, they did say they'd be happy to sell me another one at a discounted price. Well, I paid $200 for this and they are new selling well below that purchase price on Amazon. Based on my experience with these guys I bet they think that that would be the 'discount'. Bottom line recommendation: I would venture a guess that if you did some research, you'd find a comparable camera for less than what I paid for it. Yes, the 18 mo warranty is nice, but I don't get the feeling that they fully stand behind their product(s) given my feedback and from what I see on other reviews. Am I pissed? Yes. But mainly disappointed. I guess I'll continue to use the camera until it completely fails, which may not be a long time. Then I'll have to decide what my next step is. If and when I buy a new camera, I will do my best to make sure I don't buy anything from China. Quality is low and products fail often. I would not recommend this product or anything from Vantrue.
