Tax-Free* | 18-Month Warranty | 30 Day Returns Guaranteed.
Customer Review
Jonathan Che
2.0
Purchased two of them, does not work correctly. Go for the Viofo pro A129 insteadReviewed in the United States on December 2, 2021
TLDR; first time dashcam purchaser. Bought vantrue for myself and my brother. Doesn't work as I expect it to. Recommend to purchase Viofo A129 for people looking for a good dashcam to purchase. Learn from my mistakes as a first time purchaser.More than a year ago, I was looking for a dashcam for my toyota prius. As a first time dashcam user, I came across this vantrue one and decided to purchase it after reading the reviews. I also had purchased one for my brother. So with the 2 dashcams and the 2 memory cards that they recommend to purchase I spent about $500.The first issue I had with this was with the mount. After a couple of months, the mount came off. This was really annoying and pretty dangerous as it happened while I was driving. So this dashcam would be dangling in front of me obstructing my view. I would have to unplug the dashcam so it would stop dangling, but this is also dangerous to do while driving. I contacted customer service and they were able to ship a new mount to me from China free of charge. Since then, that new mount has been working great. The customer service is pretty great too.Why I gave this product a 2 star review though is because it doesn't seem to work correctly. Recently, I got into a minor incident and wanted to pull the footage. However, the footage wasn't there as it either wasn't overwriting correctly or just didn't record. I have footage from later that night, but not the footage that I needed during the incident. Additionally, there was footage on the dashcam from when I had first used it a year ago, so it wasn't overwriting the files correctly. It didn't make sense as to why I had footage from a year ago but not the footage that I needed during the incident. The timestamps on the files were all wrong as well. I bought this in 2020 and the timestamps on the files and also on the video itself were marked as 2018. I asked my brother if he was seeing the same issue on his end with the time stamps and he mentioned he was. So I contacted customer service and they basically said it was a battery issue for the timestamp. Since I was past the warranty timeframe, there was nothing they can do except offer a special discount on my next purchase. That's not something I move forward with though since I don't trust the product to work, so its unfortunate but I'm out $500. So I was never able to recover the footage that I needed because it never was recorded, footage isn't being recorded correctly/overwritten correctly, and the timestamps are all wrong.Some extra notes:- The quality of the footage is fine.- It's difficult to see the back view since the camera is placed in the front.- It wasn't as seamless for me to locate and move the desired files from the memory card to my computer. I got the Viofo A129 recently and that allows you to download the file you want from the app which is much easier.- The Viofo A129 has been a much better experience for me, so I wish I got it first to avoid burning $500.
