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Customer Review
COShopper
1.0
Buyer beware: Suction cup doesn't hold, terrible customer serviceReviewed in the United States on December 12, 2021
I am really surprised at this price point that it's of such low quality and poorly engineered here on the mount. I read the reviews hoping it wasn't that problematic, but it is. Suction cup falls constantly, while driving Uber folks, and not very professional when you have customers in the car and the camera is falling in the middle of driving, many times a day, sometimes multiple times in just a few minutes, and you have to pull it down or take a hand from the wheel to pressure it back up while driving. And it literally falls constantly, in 75 degree weather, not being in bright sun, etc…When you contact the manufacturer, they give you a song and dance about cleaning the window properly, putting hot water on the suction cup, bla, bla, bla...when actually, they know it's a known problem. Then they are willing to send you adhesive tape after wasted emails telling you other methods, but you need to send all your contact info including telephone number to China, which I totally am not comfortable about doing. I have had problems with Chinese manufacturers on other things sending my contact info in the past, and not really willing to do this at this price point, to fix a problem that they are clearly aware of. I needed something in a rush, and bought this camera because the better ones this manufacturer sells wasn't available at time of purchase, and I needed something right away...I don't want to be dealing with problems at this price point, and would of purchased something better if it was available at the time. Delivery platform drivers can't afford to get caught up in having to purchase multiple cameras and waiting for problems to arise, and I definitely don't want to look unprofessional in front of other customers as this thing falls from the window in the middle of driving a customer to a stop or the airport, and then having to take my hands of the wheel to fix in mid trip. Hopefully, the manufacturer will fix this problem with future releases and a better-engineered suction cup. I have phone holders that NEVER fall out of the window once put up, there is no reason why this manufacturer can't do the same at this price point.Update: Returned. Constant falling from window. Manufacturer is a nightmare to deal with. Claims they will send you adhesive tape to fix the problem, which is not only “not” a solution if you want to take this down nightly to avoid break ins, but then the manufacturer promises to deliver, sends to wrong address, promises to follow through and does not. Terrible company to deal with. Ended up returning the unit and won’t by anything else from this manufacturer. Also found out they use the same suction cup, with same problems, on the higher price point model.Buyer beware!
