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Customer Review
Anthony B
5.0
it still works terribly. UpdateReviewed in the United States on June 22, 2018
I've had it for about a year now and it works well, but what doesn't work well is the mount. I even worked with their customer service to get a replacement, which I got, but even that one isn't functioning properly. The camera won't stay still because the ballhead mount is too loose- so what you get is a camera that just bobbles back and forth, unable to keep a steady shot. You're also forced to use the mount since that's is what connects to the usb power cord and powers the camera. The mount is definitely the weak point of this product and even after replacing it, it still works terribly.Update: Vantrue reached out to me to offer another replacement mount. They provided the GPS mount, which has a ballhead joint that has a screw lock to keep the joint from moving around. Upside: the camera no longer moves around or jiggles. Downside, the design of the GPS mount- the GPS unit makes the rotating lock about double the size of the normal mount, so I'm forced to place the camera lower on the window so it will clear the headliner of my car. In addition, the usb plug is at the top of the GPS unit, which makes that rotating arm entirely too long when it swings up to lock the suction cup. So I'm stuck in a lose/lose situation- I either use a faulty jiggly mount, which allows me to mount the camera where I want to and it doesn't impede my vision while driving...or I use the GPS mount, which keeps the camera from jiggling, but now the camera is in my line of sight, below my rear view mirror and also more in plain view, increasing the chances of being stolen. In an ideal world, they would have the screw lock on the normal mount, not just the GPS mount. I still like the camera, but why is such a necessary part such a complete fail?Update #2- Vantrue sent me a new mount, redesigned with a screw lock on the ball joint. This mount should be on every dashcam. The camera no longer has issues. Props to Vantrue for following up and fixing the issue.
