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Customer Review
Mark K
1.0
Mount failed after just 5 weeksReviewed in the United States on May 7, 2018
I have had this camera for 5 weeks now; I am one week past the return window and the mount has come loose just as others have reported. The camera moves with heavy bumps in the road or if you touch it at all (such as to turn it on or off). This is the primary reason for giving it only 1 star.Beyond the mount, the video quality isn't bad overall but the night time quality is lacking, video is grainy and details like plate numbers are hard to make out. Another major shortcoming is the lack of support for a large enough memory card; this camera is marketed as ideal for Lyft/Uber drivers but you can only record about 6 hours of video... Most drivers work for more than 6 hours at a time. I am hoping that perhaps the manufacturer will fix this issue via a firmware update.Cons:1) Terrible mount, fails within a few weeks.2) Needs to support larger SD cards3) No way to have just the interior camera recording (such a feature would help ride share drivers who are using this camera to cover themselves in the event of false accusations since the camera doesn't support a large enough SD card to record an entire shift non-stop).4) Sub-par night recording on exterior camera5) No GPS included... For the price of this camera the GPS should be included, the quality simply doesn't justify making the user spend extra for a GPS device.6) No means of deleting individual files directly on the camera (again, this would help with saving room for when it is needed; as a ride share driver I need to be able to save my footage for several months, not allow it to loop record. I offload all my footage to a computer after every day of driving)7) Video files from the exterior camera save the audio track in addition to the interior files saving it. Again, this is a memory card space efficiency issue; when you are saving several hours of footage every day the extra space adds up and there is no reason to have audio on the camera facing out the out the windshield, only the interior camera needs audio.Pros1) Interior camera does good even on dark roads with no ambient light.2) Unit starts recording reliably every time it receives power (I use a power socket with it's own power switch so I can simulate shutting the vehicle off between passengers in order to economize memory card space)3) Day time recording of both cameras is clear and details can be seen (but color is a little off, mostly in that it is over saturated)4) Size... The unit is compact and does not take much room.Overall as things stand I would not buy this camera again and if the mount failed while in the return window I would have simply returned it; now I will have to see if their warranty process is good as I need this camera every day. I will update this review with the outcome.Update 1: I am bumping my rating up from 1 star to 2 stars because the manufacturer did send me a replacement mount. Note that the mount took two week to arrive shipped direct from China via slow postage so that is two weeks in which the camera I have had less than two months was not working. I will test out the new mount for a few weeks and update this review again with the results.Update 2: I received an email from the manufacturer today asking me if the mount they sent fixed the issue... It did not in the long run, the mount lasted about 2 months then I had to superglue to joint in place. Additionally the battery failed about a year after I started using the camera resulting in it no longer being able to remember the date/time or settings such as vehicle plate number.When all is said and done, the superior quality of the video it records (and audio if you're using the interior camera) still makes this a good option; but I personally would only buy it on a sale the greatly reduced it's price since it seems you can only expect to get about 1 year out of the battery.Update 3: After the seller/manufacturer made several attempts to get me to increase my rating of the product they have stopped responding without ever offering to resolve the battery issue. Reducing rating back to one star.
