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Customer Review
M. E. Nostrom
1.0
Superb forward and rear video quality with night vision! HORRIBLE CUSTOMER SERVICEReviewed in the United States on April 20, 2018
The only reason I'm writing this review is because I was bribed with a 'GPS Dashcam mount' upgrade to write this review.I purchased the Vantrue N2 Pro to replace my old dual camera system. After watching several YouTube reviews on this camera I knew it was exactly what I was looking for in a dashcam. The high quality forward facing camera produces crystal clear video and the rear facing cabin camera provides the detail necessary to capture events inside the car. The added feature of night vision in the cabin was what sold me. As a night time ride-share driver it is CRITICAL to have audio and video evidence should I need it to protect myself or my passengers. This Vantrue N2 Pro dashcam will provide me great comfort knowing I have all my surroundings recorded should I require to need it.UPDATE 7/31/18 - I have been battling with China based customer service since April 19th now to get this unit replaced. The dashcam would only function if the power was plugged directly into the dashcam and not routed through the mount. I requested a replacement dashcam but after repeated back and forth emails and several days they sent me a replacement mount instead. The mount did not fix the problem, After repeated back and forth emails and several days they requested that I VIDEO RECORD MYSELF PLUGGING IN THE POWER TO THE MOUNT AND THEN INTO THE CAMERA. Yes a video recording. After repeated back and forth emails and several days they agreed that was stupid. After repeated back and forth emails and several days They said they wanted to send me a NEW VERSION MOUNT. I insisted that the problem was with the GPS and not the mount. After repeated back and forth emails and several days I receive the new fancy mount that doesn't swing like a monkey on a tree and low and behold the GPS STILL DOES NOT WORK WHEN USING THE MOUNT. After repeated back and forth emails and several days I was finally held hostage and they would not send me a replacement dashcam until I returned their defective unit. After repeated back and forth emails and several days I finally caved and sent back their defective unit. After repeated back and forth emails and several days I get the replacement dash cam and holy crap it works like its suppose to. But now the GPS mount that I was bribed with to write this review is loose as a goose. The dash cam swings around like a monkey on a tree while I drive. One minute it's recording the sky the next my crotch. WTH!?!? After repeated back and forth emails and several days I requested a replacement, updated GPS mount. After several days still no mount. They said they check and tell me to wait 3 more days. After several more days still no mount. They tell me to wait 3 more days. After repeated back and forth emails and several more days I'm writing this updated review. The product is great, the cam works like a champ. The original version of the mount sucks and wobbles. The updated mount, if you can get one, works well and allows you to tighten the resistance on the joint. The customer service I have received is that of a third world country with dial-up internet. I cannot wait to be done writing Kelly from Vantrue Customer Care..Update: 12/1/18: Good morning Mike , How are you today? sorry to bother you again but can you do us a favor to update the ratings, if you don't think this is going a little far ? of course you have the right to leave words for this product. But I still hope you can show us the mercy to help. please give us this chance. For the sake that we 've helped and we are responsible for our products. I am looking forward to your reply at your earliest convenience. Thank you a million in advance. Best Regards, Kelly Vantrue Customer Service Team
