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Customer Review
Gary
2.0
Only records randomlyReviewed in the United States on April 18, 2018
I have had this camera for six months now. The video and sound quality are great. However I cannot even give it to stars because it simply does not record reliably. It only records random intervals. At first I thought it was a format issue with the SD card. However I have reformatted it and still have the same issue. I use a SanDisk 64 Mb (formatted FAT32). I'm not sure if the issue is with the camera itself not recording or with the SD card. However this is my third SD card and the problem remains exactly the same. I see in a couple posts that the company recommends using a different brand SD card. If it is the case that it requires a specially formatted card (which by the way requires you to download a sketchy third-party program to format) and only one particular brand, then they should absolutely be providing that with the camera. As it is I had three events come up while driving and not one of them was recorded. On an hour-long drive I will get three minutes of recording then 10 minutes of nothing then five or six minutes of recording then another 20 minutes of nothing then another 10 or so minutes of recording and on and on. If you're lucky maybe the event you need will have been captured but there is no point in purchasing a camera that does not reliably record.I have upgraded the review from 1 star to 2 stars as Vantrue Customer Care reached out and the bottom line is that you need to purchase and format an EVO sd card to be sure that all your video is recorded. I went with the 32 gb rather than 64 gb just to be on the safe side. I think it is now recording all the video. Be sure you check when purchasing this camera that ALL video is recording. It looked to me like it was until I went to recover the video when needed only to find out it was randomly recording.I do give high marks for this camera for video quality and ease of use. However, they should absolutely include the necessary formatted EVO sd card or at least make clear that it is required. I would have used my phone to take video of the accident but thought this camera was doing that as it was on and running.
