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Customer Review
Meg
5.0
[Updated Review] Dashcam is great. Customer Support sent a better dashboard mount which works WAY better than the original one.Reviewed in the United States on February 21, 2018
UPDATED REVIEW 2018/8/30: 3 stars --> 5 starsVantrue reached out to me and sent me a replacement mount that works differently from the one that originally shipped with this dashcam. And for the two 2-3 weeks I've had it on my car, the dashcam has not fallen off so I'm much happier.Thank you for your great customer support and listening to our feedback. I am increasing my review from 3 stars to 5 stars; + one star for the new mount that works, and + one star for proactive customer service.ORIGINAL REVIEW:Just got this in the mail yesterday. I really want to like this - but:1) the suction cup simply won't stay on my glass - fyi my window has no special treatments. I've tried moving it around multiple places but it will still fall off after a few minutes of driving and I'm worried that this will cause trauma to the recorder and break the device.2) Cannot adjust camera horizontally3) Important note: pressing "OK" (a button next to the screen) while the camera is on will pause/stop recording and it's really easy to fatfinger it accidentally when handling the camera.Feature-side, takes a while to figure out how it works - read the manual! There's a decent amount of customisability otherwise.
