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Customer Review
R. Newberger
5.0
(Formerly) Very disappointed, now delighted!Reviewed in the United States on February 3, 2018
The fundamental requirement of a dashcam after, I suppose, the ability to record imagery is reliability. This is where the Vantrue N2 Pro fails. It powers up when I start my car but frequently starts in standby instead of recording mode. It stops repeatedly and randomly, sometimes announcing the crash with a tone, sometimes not. I should note the video captured by the device, when functioning, is quite good (both forward- and rear-facing, day and night).I noticed the issue almost immediately and contacted the company. In the act of troubleshooting, I'd damaged the mount and Vantrue's excellent customer service promptly replaced it no questions asked. They suggested the spotty power issues might be related to the mount itself (the power supply can be connected to the mount instead of the camera for convenience and a cleaner look. This was, in fact, how mine had been connected). Unfortunately, the problem persisted even with the replacement mount. I then ran it for a week plugged into the cam instead. This failed to solve the problem.Edit* Vantrue's fabulous customer service and a software update has changed everything. Could not be more impressed with this dashcam.I currently have the power supplied by the included 9 volt plug. FWIW, the device I power via this plug's piggy-back USB port (a nice feature) seems to receive constant power. This leads me to believe the problem is somehow in the cam (or firmware, which is current) itself. Still, I guess I may try hardwiring it as I hate to just write off something so expensive. Very disappointed.
