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Customer Review
MW
4.0
Buyer BewareReviewed in the United States on August 9, 2021
I should have trusted the 1-2 star reviews. This camera arrived in plastic wrap. Box was undamaged. Everything looked fine.I formatted the SDcard using the dashcam as suggested by Vantrue. I connected everything as instructed by Vantrue. Everything worked in the beginning. The dashcam recorded fine for 1 day. When it came time to review the videos, NONE of them would play on any of my video playback software(Microsoft video player, Cyberlink PowerDVD 2020, OBS studio). Windows stated the file probably didn't have the correct codec or the file was corrupt. The file is saved in MP4 so it stands to reason the saved file is corrupt. The next day, only the motion activated recording worked and half the time sound was absent. Only an uninterrupted tone could be heard in place of the sound. The 3rd day, all settings interaction failed. I can not watch any video files using the dashcam interface. Soon as the USB is plugged in to give power, the dashcam starts recording. Settings menu is unavailable. Nothing can be changed. I have experienced these problems using the PC for file viewing and the cam inside the vehicle. Something is wrong with this cam.I'm presently in contact with Vantrue now. If they can not solve the issue, I'll be returning this dashcam. Very disappointed in this product touted by rideshare drivers to be the best.Update: After several troubleshoot emails I was instructed to update the firmware. This appears to have fixed the problem, but only time will tell if the problem returns.The firmware update has also changed file save type from dual PIP video of front and cabin to two seperate files of front and cabin. The menu options have returned and the cam now charges to full battery. So far so good.
