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Customer Review
Amazon Customer
5.0
First version terrible/current version excellentReviewed in the United States on December 6, 2017
Update 3/28/2019I’ve waited over a year to update this review in case the previous issues came back. Let me first say that the customer service after someone read my initial review was excellent. They sent me a replacement dash cam with an updated mount and both have worked perfectly since I received them back in December 2017. I was the unfortunate victim of a hit and run last week and the forward camera captured the persons license plate clearly enough for the police to track them down. This current version is worth every penny.So many problems!I’ve had this installed in my car for a couple weeks and now the ball joint on the mount is so loose that the camera flops around in all directions while driving. I emailed support@vantrue.net on 12/1/17 and it is now almost midnight 12/5/17 and they have not responded or even acknoledged my email.2 stars because the camera takes decent video and the audio is great. It just ends up being video of my hood or the sky....This may end up being a return.Update: 12/22/17Vantrue customer service did reach out to me on 12/14/17 after seeing my amazon review. Still not sure what happened to the email I sent but happy to hear from someone. They promptly sent me a replacement gps mount and so far it’s working great. Upgrading to 4 stars.Update: 9/1/18The replacement gps mount has the same defect now where it will not hold position and requires daily tightening of the screws. The motion sensor parking mode no longer works either. Someone decided to key my car from the front fender all the way to the trunk but there’s no recordings for the entire day! Yes I was formatting the memory card every 2 weeks as suggested. It is also hardwired to power but no longer keeps the correct date/time.
