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Customer Review
Maddeo
1.0
Two defective items one after another...Reviewed in the United States on November 3, 2017
So far I have had to order two of these through Amazon. The first one I got did not have the mini HDMI port next to the SD card slot as it is suppose to. I emailed the manufacture and they wanted ME to pay the shipping back to them and they would send me a new one from China in 5 days. Also refund me the shipping cost once they received it and I sent them a screenshot of the return label with tracking info. Sounds a bit fishy to me. I decided to just return it through Amazon and order a replacement. Placed another order and Amazon shipped it in one day. Got it in today and AGAIN the same issue. No mini HDMI slot nor does it have an option in the "Record" settings for "IR" or "HDR" as the user manual specifically shows (see images). Also does not show the blinking red LED indicator light on the "OK" button as the unit is charging (so the manual says) . After you have it on charge for a long time it still requests you to connect to a power source and then shuts down. Shows going from fully charged to completely dead on the battery icon. I am overall completely dissatisfied with this product and customer service. I'm disappointed as I had high hopes and expectations after doing extensive research looking for a good dash cam and reading all these good reviews on this one and it being a "Best Seller" on Amazon. It's pretty obvious that the fulfillment center these shipped from have gotten a bad batch of these from the manufacture and VANTRUE needs to issue a recall!
