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Customer Review
Dennis
4.0
Updated reviewReviewed in the United States on November 28, 2021
Update: After further investigation and testing, I have changed my rating from 2 stars to 4. As I originally stated, the actual front and rear camera recordings are quite good, no problem there, I am pleased. My major frustration was with the parking mode. This is a good and bad story. First for the negative, the motion detection flat out would not work for me. The only time it recognized motion was when I put my had 6 inches from the windshield, otherwise it would not recognize me walking around the car.But, there is a second parking mode, low bitrate recording which essentially records video continually but at a slightly lower resolution. This worked very well, so I abandoned worrying about the motion detection. An added bonus is that one is able to capture both the front and back, where as with motion detection if it is not in the front nothing is recorded.To use this mode however, I did not want to rely on my car battery or the complexity of wiring changes, risk to run the battery down, etc. I bought an Imazing IM27 power bank and it worked super. I connected the camera to the powerbank USB connection (USB-C?) and ran a trial for 8 hours, checking the powerbank charge level each time. The camera used 6% of the battery per hour, after 8 hours I had 50% of the battery remaining, which translates to 16 hours of operation. I was very pleased with this. Plus the powerbank can be used to start your car if you battery is low, a great plus.So, I am pleased with the camera. The support staff is very good with one or two exceptions. They are prompt and seem to try hard to communicate in a timely manner. I did find that occasionally their technical advice is not correct. I wanted to record GPS location data on the recorded video but not speed. They indicated I could by turning off the GPS setting. This did not work, it just disabled all GPS function, speed recording as well as location.For that reason and the problem with the incorrect firmware update instructions and process I cannot rate them a 5. But, I can recommend the system, understanding the limitations I encountered. Your experience may be different, but all in all for the price, I can certainly recommend the system.Original review:I am just starting to install and use the dash cam. So far, I have tried out the front camera, quite pleased, good quality, etc. I have not yet tried the rear camera.At this point, a major feature of the cam is the Parking mode for me. Apparently one must update the firmware to enable this. I have followed the instructions closely and so far no update has been made. I am awaiting further instructions from Vantrue, but am quite disappointed that this task is not able to be completed. I have seen others with similar problems. If I can resolve this issue, I think I will like the camera. but without the Parking feature a major reason for the purchase is eliminated. This is a shame as the price is reasonable, the quality I have tried with the front camera is impressive, etc.I will update my review if and when I get the firmware issue resolved. This should not be so hard.
