Tax-Free* | 18-Month Warranty | 30 Day Returns Guaranteed.
Customer Review
M
4.0
Great Customer SupportReviewed in the United States on November 26, 2021
I picked up three of these, quick install with a third party kit that included a way to use a special fuze with a pigtail for power. All three fired up and worked like a champ. About six months later, the screen on one froze after power up and would not respond to anything...reset, power button, menu etc. I emailed Van True and the next day they sent me some troubleshooting ideas including a way to update/reload the firmware. None of that worked, so they asked me to send them a short clip of the symptoms so they could diagnose. Sent that from my phone, and the next day they responded..."please send that unit back, we are sending a replacement." Three days later, a new one appeared on my front porch. No hassles. It would be great if it never failed, but when it did, they stood behind their product and made it right. Can't ask for more than that. THANKS Van True!
