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Customer Review
Thomas B.
4.0
Great Customer Service!Reviewed in the United States on October 13, 2021
I received the first unit this morning. Installed everything, front to back. Got everything ready to go, then plugged it in with the provided Power cable, and nothing happened. Jumped on to Amazon and requested a replacement unit be sent. It arrived this evening. Plugged the main unit in to power, plug the rear unit into the airport, and everything powered on OK. I made it through all of the initial settings then poof, the screen went blank and then the unit stayed completely dead (again). Could not get the unit to come back on. I have no idea what could be causing this problem, as the power cord works without issue on my old camera. My guess is that the mini-USB connector of the device is poorly designed.UPDATE: just from this note, Vantrue’s customer service reached out to me and explained what happened and solved the issue for me. Now the unit is running flawlessly and I’m very happy. I ended up buying another unit for my daughter’s vehicle. With customer service like I experienced, I will continue to buy from Vantrue.
