Tax-Free* | 18-Month Warranty | 30 Day Returns Guaranteed.
Customer Review
Amazon Customer
5.0
Excellent Customer Service! Good Dash Cam.Reviewed in the United States on September 29, 2021
After using the dash cam for 1 1/2 years, I gave it 2 stars, complaining about unreliability. Contacted manufacturer in September 2021 before warranty expired. Cathy Zhou with VanTrue responded and she stayed in contact with me for several months until the issue with my dash cam was finally resolved. Thinking the problem might have been a corrupted SD Card, VanTrue sent me a new 256 GB SD card. Until then I had gone through 2 - 256 GB SD cards and 1 - 32 GB SD card. Each of the SD cards failed to record correctly. But even the newest SD card they sent did not work properly. Then VanTrue sent me a new dash cam to replace the one that was not working correctly. So far it is working flawlessly. It has been in service for only a couple weeks, so time will tell if it continues recording properly. I nearly gave up a couple times, but Cathy kept contacting me until we finally determined how to resolve my concerns. I can't say enough about her excellent customer service. I highly recommend VanTrue and also recommend their dash cam. The one I have records both front and rear and is hard wired.
