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Customer Review
W. Hoffman
5.0
Customer Service is top notch. Great productReviewed in the United States on February 12, 2020
Works well, records nice quality video. Easy to access settings. It’s nice that after the screen turns off there is still a blinking red light to let you know it’s recording.UPDATE: The rear camera quit working and when I investigated, the cable receptacle where it would plug into the rear camera appears to have pushed through into the camera. It no longer will receive the plug. The female part (that receives the plug) is loose and shaking inside the rear camera if you move the camera around in your hand. I tried to contact support, and am waiting for a response... Will update again after response...They sent me a rear camera, no issue with that. They have been so far very responsive and helpful. Since getting the new rear camera and rear cable, I installed it and also ran the new wire. I went to check out my new footage (which was great as expected) and rand into a problem with the main unit when I went to put the micro as card back inside. It would not go in and stay in place. After trying multiple times to get the card to stay and having it spring right back out, I tried once again. The last time, it didn’t appear to have any resistance and went all the way in. I MEAN ALL THE WAY INSIDE THE CAMERA. I can hear the card rattling around inside the camera now. It’s definitely broken. I would think a few times of installing and removing the micro SD card shouldn’t cause the slot to fail. Questionable quality. I have contacted Vantrue again. I am and waiting for a response. Will update afterUpdate: here’s the latest. Vantrue customer service has been top notch. They asked me to send them the defective unit, which I did, and the sent me a new package with new front and rear cameras, mounts, cables, and instructions. Not just some replacement parts, but an entirely new package. It is installed now and has been working fine. Thank you Vantrue for excellent customer service. :-)
