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Customer Review
Stuart H. Warren
5.0
Good image quality, but defective / poor design & implementation.Reviewed in the United States on August 27, 2019
I am an Uber / Lyft driver and wanted to upgrade to a better camera and looked all over for a better one... This isn't it.I purchased this camera and pulled the wire from the front unit to the rear camera, chased the power wires up to the windshield and got everything installed. The images are good, but that adds a problem of where to store the higher resolution and faster frame rate images. It eats a 256gb sd card in about a day or so of driving.But that's not the biggest problem. It makes a buzzing noise on the recordings on some roads. Some sort of harmonics between the road and the main unit, I thought it was a wire that was vibrating inside the main case. I contacted their tech support in China and they said send us video proving the problem. I did, and they said the push buttons on the main case were loose and they had made a design change to fix it, send them back the unit (to China) and they will send me a fixed version in a couple of weeks. Really? Vantrue makes an engineering mistake and I am out of a dashcam for a few weeks while they fix it? So, how do you know if you buy the current supply that you'll get one that is fixed or will you too, have rattling buttons? You don't.OK, here is the biggest problem...I drive for Uber and Lyft and want a CABIN CAMERA. This does record cabin audio, but no video. You get clear video from out front, and rear, but nothing in the cabin, where I need it most for my safety and reputation protection. Why doesn't some company make a box that has three cameras, one front, one rear, and one cabin (with IR illuminators) and market them to Uber drivers? Also, why is there a windshield box? It does not need one. You already have to go into the headliner and dash to pull wires, so the cameras can be small, and the "box" can be mounted somewhere out of the way and use your smartphone to access it. That way you can easily set up the features with no cryptic buttons, or hard to read displays.With the slope of my window (Honda Insight or Toyota Prius) makes their display is hard to read unless you unhook it from the window mount and look at it directly.UPDATE: Vantrue support sent me a replacement unit that does not have the buzzing/rattling buttons. I hope they recall the units at Amazon so other users don't have the same issues and hope there is a way to know it is the updated version, rather than the older design.
