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Customer Review
Shea
4.0
Updated - I can not recommend the Vantrue N1 PRO- Too Many issuesReviewed in the United States on May 27, 2019
Vantrue contacted me and stepped up and sent a new updated mount which has held up very well. It has not fallen at all and is dependable. Good for vantrue for standing behind their products. Thank you vantrue.This looks like a great camera and has many very good reviews. I suspect many of the reviews were written before they had it for any amount of time.That being said, The first issue was with the suction cup. It does not last long attached and will drop the camera at any time. If it is while driving, the camera will sway (mine was hardwired so only a few inches). Yes the window was clean. The mount is also weak. I suspect due to the nature of having to continuously lock the suction cup in place, it became weak and finally snapped or cracked as shown in the above photos. Yes I ordered a new one from Amazon only being $5.99 but what really set me off is that it is GOING TO TAKE OVER A MONTH as IT SHIPS FROM CHINA!!! That's horrible. No warning when ordering. Shame on both Vantrue and Amazon.The next issue is the placement and/or the locking mechanism for the micro SD card. I ordered the Samsung PRO Endurance 128GB Micro SDXC Card with Adapter - 100MB/s U1 (MB-MJ128GA/AM) made specifically for dash cams and video, costs almost half the price of the camera and during one of the incidents where the camera dislodged from the windshield, it must have hit while swinging and shot out of the spring loaded slot on the camera. I'm still looking for the chip sadly. I had to keep my eyes on the road while driving so I could not see where it went. Very disappointed with the product again. I was able to insert another SD cardbut thats besides the point. What if there was an accident and the card ejected and all my evidence was gone. All things to consider in my next dash cam purchase.Of course this will be followed by the generic statement (canned response that is seen in every other review to contact them, blah, blah, blah. ) from VantrueA real company if they wanted to keep your business would have overnighted a new suction cup as it is propitiatory and it's difficult to operate the camera without it. I know I didn't tell them and just ordered another one @$5 with prime, but I never expected it to be a month from China. SMH. Bad business. Now i'm out a camera for at least a month but I think I will end up buying something else to have it here and in use.One other negative is the G force setting. It's default is the middle of only 3 settings. With all the potholes in the road from winter, most of my files were going to the protected folder because the default setting kept thinking there was an impact. I had to lower it to the lowest which made me uneasy in the event there was a minor accident, it may not have locked the file. I have no way of knowing what sets off the G sensor. 3 settings for G force was not a good idea. I probably could go on, but will stop here. The camera is not cheap and it's on the shelf for a month because MFR. ships from China.
