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Customer Review
Michel
4.0
Update: Skip Vantrue Customer Support Go Straight to AmazonReviewed in the United States on February 10, 2019
Update: Small, does not obstruct view when placed behind rear view mirror. So far the replacement camera has worked great; no issues. Gift recipient is happy with the camera. Amazon sent a replacement. Vantrue sent a windshield mount to compensate for my troubles after posting initial review. I would still recommend dealing directly with Amazon if you have a problem out of the box.Original review: So far the camera and customer support get a zero, if zero stars were possible. Camera was given as a gift and SD card recommended will not click in the slot as directions state. Therefore, we contacted Vantrue customer support via email (no phone support) and have had numerous emails back and forth none of which had any troubleshooting suggestions only questions about whether it clicks in if you push hard, whether it click in if you push soft, and on and on. Each question is a separate email that has delayed any resolution. I have asked now 4 times for replacement or refund without a confirmation of either. Finally, contacted Amazon to get a replacement. So bottom line here is, if you have an issue out of the box send back to Amazon immediately. Do not use Vantrue customer support as they will delay beyond your refund period. I just hope the replacement works. If not it will have been a waste of money and time but above all complete gifting fail.
