Tax-Free* | 18-Month Warranty | 30 Day Returns Guaranteed.
Customer Review
Dave
2.0
Horrible Customer Service - A warningReviewed in the United States on January 23, 2022
My dash cam failed last fall. After three months or use, it started continual rebooting on initialization. On initial power the unit started it's initialization and immediately beeped and rebooted. It failed to start working.I've been communicating with vantrue for -months- with a never ending series of requests to try this or change that. Whomever is making up the inane list of demands to investigate should be removed from that job. I think they are trying to wearout me and others that have bad dashcams rather than replacing f*ing units.Dear Vantrue engineer: It's likely on first power to the processor the start up sequence recognizes a critical failure such that the unit decides to beep a critical warning and reboot itself. Intermittent (not consistent) critical failures in complex devices like this almost always have a root cause of bad solder joint (lead free dross) or bad connection on some very small internal connector. Look at your connectors (you did not use quality connectors with gold plating) and some connector built up resistance from microfracture or no longer has a good connection. Since it -never- happens while running after startup the fault is due to initialization checks from the processor asking other smart device if the other device is ok (camera) and receiving a garbled reply or no reply in time. In the bad solder case, the board house probably already has a record of what connections it has a problem soldering (I always knew all marginal quality processes when I ran a circuit board assembly plant) and your board house lies to you about everything is ok and does not take the time to fix their failure. You should be able to find the problem with a good microscope and access to suspect boards quickly. In the case of connector look at all possible failures on initialization that causes a reboot (there will be only one or two things like processor to camera or camera asic chip or internal power rail) and then the connectors between the processor and those components. Anything cheap or not gold plated is suspect. Finally, you could fix this problem by removing the code that requires a reboot if critical fault is discovered and to go ahead and boot. Since this is not used for driver vision there is no functional safety requirement for guarantied operation while driving. Still your failure.In any case, vantrue, any fault this can possibly be is your fault and you need to honor the warranty and not F* with your customers..I contacted amazon and went through the history of trying to work with this company. Amazon is replacing the unit. F* you, vantrue for running me around.A review of the unit when it works: If you ever look back at video you will find glare on night recordings for any camera. The button to press to tell save recording is hard to find when as a driver you see things getting weird and want a record. I want to turn off sound in the cab. On the plus side, the price is right, you do get a front, rear and cab record. The image quality is poor when you have all three cameras recording. One of the worst issues: The parking mode does not work. See the first question on that thing that points out the car battery will be drained in a couple days by this camera and the cutoff does not work. Vantrue lies about parking mode protecting the car. I would have liked that work and counted on it.
