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Customer Review
Boomer
1.0
Useless customer Service.Reviewed in the United States on February 17, 2021
This is my second VANTRUE purchase. Didn't learn my lesson from first one.Manual print is just to small, even for 20/20 folks like myself. The user manual has no troubleshooting procedures. You can not call or chat with rep. If customer service is something you expect, don't buy a VANTRUE dash cam, as you will indeed need customer support1. Their sim card would not format VIA the camera. Bought different brand, works fine.2. Camera does not turn on when car turned on. Have to manually turn on camera.3. Does not turn off when car is off. Setting is for one minute. Stays on until battery dies.4. The extraordinarly small screen is cluttered with information. The icons are soooo small, they become useless.5. The 12V adapter keeps migrating out of lighter port.6. The quick release for the camera from suction cup mount is very difficult to use, afraid of breaking mount as quite a bit of force is needed. So I have to to take the whole assy off my windshield every time the dash cam stops working.7. As with my first VANTRU dash cam, battery life is very short. Vantrue does not have replacement batteries. Consequently, cam looses date/time.And here is the biggest disappointment. On the freeway a contractor lost a ladder. Ladder trashed the left side of car. The van took off. I went to pull up dash cam video, there was none. The camera stopped overwriting old files with new ones as it has been designed to do.I could have saved myself hours of frustration had I taken the time to find a better dash cam.
