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Customer Review
PR
3.0
good picture quality, but hardware not up to the task !!Reviewed in the United States on June 11, 2020
The camera gives very good picture quality in both light and dim setting with natural color. It is easy to set up and install, both the front and rear camera. There is ample wiring included and instructions and menu settings are easy to understand. Downloading to the computer is simple and having the screen on the camera itself is a plus. Of course, the 3 channel view is very nice especially if you need a view of the cabin (which can be turned off). I am giving only 3 stars though because of 2 incredibly annoying flaws- First, the suction cup does not stick to the windshield if it is warm out. Despite cleaning both surfaces thoroughly, after 30 minutes the camera falls off the windshield in hot weather. Consistently , 100% of the time. I had to tape it on using aluminum tape (see picture) which does the trick and stays on in hot weather but looks terrible from the outside. Second- the plastic nut which screws on the stem to fixate the camera does not hold the camera tightly enough. So there is too much give in the sway of the camera and if you go over a bump or do some really hard cornering, the camera will actually tilt slightly and needs to be repositioned. Maybe not huge defects, but very annoying because there is no good fix for either. Hopefully Vantrue will improve upon this.Update: Contacted Vantrue re this issue of failure to stick to the windshield. Their reply was prompt and courteous, but not very helpful. Offered to send me another "GPS mount". Strange, I didn't order a GPS mount. Furthermore, they said it would take up to 2 months because everything from China is being delayed. (1month beyond the return window, BTW). Also interesting because it only took about a week to get the original dash cam. Oh well, lesson learned. Corners have to be cut somewhere, and I guess you get what you pay for. Next time I'll go with Thinkware .Update to the update: I finally got the sticky mount, so I will upgrade back to 3 stars. Unfortunately it is no better than the original. In hot weather the dash cam promptly falls off the windshield. So my last ditch solution is to superglue the dash cam to the windshield. O well
