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Customer Review
Rob
1.0
Poor internal battery design and product support - EXPENSIVE for what you getReviewed in the United States on December 30, 2020
REVIEW UPDATE 5-4-21: Keep in mind that its almost impossible to get a windshield mount replacement. You can buy the more expensive GPS mount but not the standard mount when the rubber falls apart due to the sun. And the Mount will fail making your device useless. I order one on Amazon and am still waiting for it. It looks like its coming from China AND Amazon now list it as "Unavailable" for now leaving only the Amazon Prime GPS version. Keep reading because you will not believe this with all of the false 5 star ratings that this company bought and tried to buy from me with a $50 valued bribe. How often do you think you will need a video from the cam? I mean really? I live in Florida which is known as the fraud capital of the USA, most notably auto insurance fraud. For the first time since I purchased my N2 dashcam, I had to recover a video file for an accident that occurred in front of us. I could not find it based on date and time stamp on the file. Come to find out, the device defaulted back to the factory date and time and factory settings because the internal rechargeable battery died a long time ago. I did not know that because the screen is so small. I only looked to see if both cameras were working and the recording light was blinking when I started my car. Keep in mind, the battery is permanently soldiered to the computer board inside. It's not designed to be replaced even though I found a way to do so. I finally found the file with a date stamp 1.5 years earlier located within 112 videos. I had to open every video up to find it. The battery is necessary for the sentry mode when parked to take videos based on motion detection like during the night. Because the battery is dead and will not charge, this fantastic feature does not work anymore. Also keep in mind that if the battery does not work, your last video that is being recorded prior to turning off your car will be corrupted because the device needs power to slowly close the video file normally and go through proper computer shutdown. So lets say you get into an accident, your video file well be corrupted thus useless meaning you have no video proof of what happened in the accident. I mean isn't that primarily why we purchase these cams? I contacted Vantrue to have the cam replaced or repaired. They refused. We purchased 2 N2 dashcams, one each for both of our cars. Both have the same battery problem. I look online and found that this is a common problem. Here is the DYI video on how to replace the battery. I would say its somewhat complex for most but if you have a computer geek or engineering friend, he/she will have no problems with replacing the battery with 250mAh 3.7V Polymer Li-ion battery which you can purchase here on Amazon for approximately $7:https://www.amazon.com/dp/B08FD3V6TF/?coliid=I11Z4A9QPE3H4B&colid=16JUMGUV2ELHP&psc=1&ref_=lv_ov_lig_dp_it
