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Customer Review
Vantrue Customer
5.0
Company stood by their product, came in handy w/in a month of installingReviewed in the United States on April 25, 2022
I ordered this last fall and wanted it professionally installed since I didn't trust myself to hardwire it. It didn't turn on, but since i'd ordered it months earlier, I was outside of the return period. However, after some emailing back and forth with the company, and sending them a video of the device failing to turn on, they did have me mail it back to them and they sent me a new one promptly. I appreciated that they did not insist I send the whole apparatus back, since I'd already paid to have it hardwired into the car. The new camera they sent turned on just fine as soon as we plugged it in. Having the back and front cameras feels like good coverage, and already it's come in useful - for the first time in my life I witnessed a hit-and-run, and we were able to offer the footage. Full disclosure, we hadn't yet really familiarized ourselves with the operation or erased the cache like the manual says to do every 2 weeks, but we got it straight home and loaded the videos onto the computer, and everything we needed was there. I would definitely get this camera again, mainly because the company honored its product and sent me a new one to replace the defective one (and did not ask me to take out the hardwired mounts).