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Vantrue N1 Pro (2023) Full HD 1920X1080P Mini Dash Cam

( 961 Reviews )

4.5/5.0

JM
If you are looking for a dash cam with a tight budget, this is the one to go with. While the display is small, video quality and audio are amazing for this price point. Setting up the camera is very easy. The 12V adapter has one USB-A port, another great feature.
Jean Bouda
So I say so if someone is interested to buy a cheap good dashcam and does not want to spend $300. Then please. But you can not expect too much for the money. Picture and sound quality is OK for the money. In the dark a little too dark but when it comes to the question of guilt it is quite enough. As I said, do not expect too much for the money.
Vantrue Customer
Sound and picture quality are very convincing, but the artifacts on the recordings bother me a bit. Otherwise, it is easy to set up and works. However, I don't understand one small thing: Why do some of my saved clips end up under "Videos" and some under "Protected" on the memory card? Shouldn't they all be saved under "Protected" so they don't get overwritten? In general, though, I'm very pleased. I might have wished for a few more adhesive hooks for the cable.
Matt W.
everything ok
Shawn L.
Yesterday I made my first outing with this dashcam and overall I am disappointed. First on the positive side: - It is quite small - The suction cup holds very well, couldn't get it down after attaching it on the first try - Camera operation is simple and relatively intuitive - Solid performance in the dark Negatives: For the price, the state of the art is absolutely lousy. The small screen with horrible resolution has an annoying stripe across the middle right after unboxing. A particle of dirt got caught behind the lens (directly from the shrink-wrapped packaging, mind you).
O
Video quality is fine and with GPS mount installation is good. But after few weeks of use Cam stops recording after few minutes of driving. Installing firmware update from Vantrue webpage fixes the problem, but it seems to always come back after some time.
marv
We have been using the N1 for a few years now and are very satisfied. For the money, it has everything you need in this price range. In the VW bus, we have then test on the N4, when that was once on offer. There were some problems at the beginning, but Vantrue always solved them very quickly. Allersings was the communication scho not without. One was a bit suspicious. I had to install the latest driver and upload a "proof video" on Youtube, which they then watched in China.... Apparently, the service in China is quite continuously staffed, but communicates only in English by mail. But everything worked out - device was returned free of charge from us and I got a new N4.
J
A very small camera with amazing image quality.
Duy
Compact camera easy to use, good recording quality. Price-performance OK.
Jeff Harris II
All good
Zoe Alatorre
Good simple dashcam for a reasonable price.
Rachel Stepp
Dashcam works well, unfortunately it has no residual light amplifier
J.S. Malone
Is flawless and I like it very much
RD3
I am very satisfied with it, only I am not quite clear with the operation and therefore not everything runs smoothly.
Alex Fu
Fashely
Tried the camera and had to return it in the end. The 30 fps are not sufficient on the highway and federal road to clearly recognize license plates or even city entrance signs. However, it is completely sufficient for city traffic. Compact, good workmanship, simple operation. But the update took forever...although it was only 5 MB.
Shortyduwop
GPS only with additional adapter (suction cup). Very handy camera. Next camera will be a 4K, 1080P@30 is just a bit weak for most situations.
Vantrue Customer
Clear picture and works fine.
Josh
Very small and thus very good to hide behind the interior mirror, Cigarette lighter cable Long enough
Maharjan
The camera delivers a convincing video quality. The microphone is not quite as good.
Vitor Resende-Lopes
Very compact with good image quality. User-friendly
TonyD
The N1 Pro Mini comes well packaged as you would expect from premium suppliers. Suction cup mount without GPS. Initial setup is done quickly, I downloaded directly from Vantrue on the site the latest update for the cam which you simply install on a formatted micro SD card. Setup of the desired image format and various other data are easy to understand and done within max. 5 minutes. Image is very commendable for the price range, everything is well recognizable as license plates and comes even with high exposure from the front by sun well clear. At YT there are many videos on how the cam proves itself during the day and night. For beginners, this dashcam is absolutely recommended. Qualitatively very robustly built and makes no cheap impression no it does not feel so. Very small and thus very good to hide behind the rearview mirror. I operate it with a power bank which is hidden behind the sun visor. Cable pull for it unnecessarily and jerkzuck dismantled. From me clear purchase recommendation!
Richard Gibbs
Solid camera packaged to a high standard. The camera is easy to install and the interface is quite easy to use. The camera makes a solid impression, which cannot be said about the accessories. Unfortunately, savings were made at the wrong end here.
Henry McDill
I have long searched and then decided for this dashcam. Super price-performance ratio. The image quality is very good, the recording angle extends over the entire windshield (mounted under the rearview mirror). The sound quality is good, you understand everything even when driving fast. At night it makes very good recordings, I was surprised. But that certainly depends on the brightness of the headlights. The menu navigation is understandable and with a 256GB memory card I can easily record several days. The sensitivity in standby (parking monitoring) is very sensitive, I had to set a little lower.
ViT
Very good product, fast delivery
José Luis M A
The dashcam arrived as usual from CVantrue the very next day. The camera arrived well packaged, all components without injury. The pictures and video quality is really good. The operation is super simple and actually possible without the enclosed German manual. An SD card should be purchased in addition. Finally found this autokameta,works very well. Fits perfectly for our car. Am thrilled and gives a smooth recommendation.
Ramble On
Stuttering recording sometimes the picture goes back once briefly then everything is normal again. And as soon as you start driving you can not see fine details. So who wants to have smooth picture and clean picture, should buy the VANTRUE n2 pro or the itracker for 159, and then everything will be good.
Larry Vienneau
I bought the camera for my vacation (rental car) and will soon test it extensively in Greece, where it can get warm in the car. In the home test, however, the camera works great. The operation is virtually self-explanatory, which I find important with such devices. Although the camera is made entirely of plastic (which ultimately makes it lightweight), it doesn't look cheap. The cable for the power supply to the mount is quite long, the cable for the connection to the computer long enough to connect the camera to the computer. But it's easier if you take out the memory card and plug it directly into the computer (with the appropriate adapter, of course). I'm also curious about the time-lapse mode. And, oh yes, the unpacking is a joy. So far, then: purchase recommendation.
Fabián
I received and tested the Venture dashcam last week. The quality is very good during the day and night. I can recommend this for all because only so you can prove in traffic who is at fault and who is not. Price performance for the camera is right.
roger davis
The device is useless because it discharges the battery within a few days to the extent that the car no longer starts. My battery has when fully charged 12.7 volt (Bosch) and is 3 years old. The device is operated in the cigarette lighter and even if I with dashcam in the cigarette lighter and radio and air conditioning off, the battery is completely discharged within a few days. Normally I always drive with radio and air conditioning, ( without dashcam) and never had a discharged battery, so I can say that this device consumes more energy than air conditioning and radio together. I have now had to connect my battery to the mains for the third time and recharge it to start again within 2 weeks.
Ron Jon
A very nice camera with very good picture and videoqaulität. Easy installation.
Seasoned_Vet
Small, discreet, and it fitts all in the palm of your hand. Its a super dashboard camera with an nice videorecording camera and a lot of other features, takes also 12 MP pictures. I tried more dashcams, but i can easily recomand this one.
Orlando
Such a dashcam as I had been looking for. It is small but handy and is only noticeable when looking closely. The images are razor sharp and the sound can also be recorded. Selsbt at high speed, it provides very good images. License plates are easy to read and I am satisfied with the recordings at night. As soon as the car starts moving, it becomes active. A great device that I can recommend with a clear conscience. With the camera you are on the safe side. I can also recommend the additional kit for the power supply. So you can save the tangle of cables.
RHTW
Small reliable, clean image quality
DesiD92
Honestly, quite impressed with this little camera. When my last one started losing it's ability to retain the date and such I was looking for a replacement on the cheaper side. This little guy is half the size of my last one, maybe even smaller. Recording quality is surprisingly good even at night or in the rain. It's easy to navigate and supports a 256gb card which gives me like 34+ hours of recording time. It does looping and overwrites video as most people look for and has gravity sensing for parking. It does everything I was looking for without breaking the bank and I promise you won't be disappointed.
Seçkin Mehmed
Amazon Customer
I had a dead battery and even replaced battery before we found out the camera was using it when let plugged in and off
rwood
I've used this little gem for 4 weeks so far, purchased after reading many on line reviews (NYT Wirecutter, Forbes, etc) and it is everything they say and more.I'm so impressed with this that I bought two more for our kids.
Greg P. C.
This is the second one I purchased. I travel weekly and once I leave the car rental at the airport I use it for the rental. The video is easy to remove from the SD Card and transfer it to my laptop. It’s small and compact but has good resolution.
red_dino
I used a formatted old sd card on this camera and was told "card error" issue in the Q&A part. So I spent extra $25 on a brand new card and had the same issue. Couldn't you program this camera to be "card error" then "Would you like to format this sd card?" Huge disappointment.
HelpAsNeeded
I was looking for a camera with a parking mode feature in response to a recent raft of thefts of catalytic converters and air bags. I ordered and compared three models: VanTrue N1, VanTrue N4, and Garmin Mini2. The N1 won out--it's the least expensive and, in my overnight tests, actually turned on faster than the N4 when there was visible motion, such as a person or auto, came into view. The N1 also has a battery, though I haven't figured out how long it will work. The N4 is overkill for my purpose--I don't need cameras inside the car or looking behind--though the N4 offers a higher resolution if I was to use only the front facing camera. The Garmin detects movement in the vehicle but doesn't detect visible motion. At 1080, resolution isn't that good, and I'm interested in a higher resolution camera in the future.
Ken
Acquired this camera to replace one I've been using for years. After reading WireCutter's recommendation, I decided to upgrade. And, I'm glad I did. This tiny, but powerful camera has a very small form factor and fits on the windshield without taking up a lot of real estate. The power cord is plenty long enough to hide a long the window and center console.
Gumby
used so cannot return but definitely not the quality they advertise.
Amazon Customer Steve L.
Bought this for my wife’s car. She commutes long distances to work, and is constantly commenting on the crazy drivers, so I bought this as a safety measure (in the event there was ever a disastrous event she would have evidence for the insurance company).
Ilke
Simple to use very useful easy to setup
Shea
Camera quality isn’t perfect but good enough to read a listens plate if need be it’s not super expensive so don’t expect super expensive quality but it gets the job done
Emily
So far the camera seems to be working great with no issues. My usage case scenario is less then ideal for the camera since I have subs in the back that can cause excessive vibrations. I also suspect this has destroyed my precious dashcam, I will follow up if anything changes but so far so good.
Amazon Customer
pictures cannot show clear plate #
Gary L.
Camera can be used as security camera using the data cable to the camera and a small PowerBar. I use a 10000mha PowerBar.As for the writen mention above, the camera quality is as advertised.
ws
I just received this dash cam and mounted it in my brand new car. I love the size, very discreet in the windshield behind my rearview mirror. So far it has been working great. Only downside is no wireless connection so I have to unmount the camera and connect to my computer or take the memory card out. Unmounting the camera is easy as the power cable is connected to the mount instead of direct connected to the camera. For the price it is just a small inconvenience.
J. Garofalo
Great camera, HD, easy to set up and install, and a good buy for the price...
Harvest Rid of
I found this dash cam to be have an incredible camera. It's good enough to see into car of someone at the intersection across from you and tell if they are on their phone or whatever. Can easily read license plates during day and night even without street lights. I have not used any other dashcams but I found the only thing about this camera that was lacking was the software and set up process. The set up tells you to wrap the power cord up and around the windshield to prevent dangling cords but came with no supplies to do this and even if it did I the cord would only be long enough if the cigarette lighter in the car (power plug in for car) was in the door. It might work in your car but not in mine. I don't really mind the dangling wires as much as how difficult it was to set up the software is not terrible but it is not good. Took me 30 minutes to set up how I wanted and I consider myself tech savvy. I would warn anyone using this for insurance or safety purposes to change the storage settings from 5 minute history to continuos. I wish it had a setting where everything time I turn on my car it makes sure that there is enough storage space for a couple hours off video and then just save everything for the next ride. But it has no such feature either you have to save everything and manually take it out and clean up the sd card every couple months or just save the last five minutes of your ride. There maybe some way to do what I want with this device but there is no button or settings that says it does this. I gave this 5 stars because of the incredible value of this dash cam, I picked this up for about $75 and I'd say at that price it's well worth it . . . For me. I don't mind saving $50 for the inconveniences, because I have more time then money and if that's true for you i'd recommend it.
H
I'm worried that, should I take the memory card out again, I may never get it back in. For the longest time, it just wouldn't catch when trying to put it in. I am also forever re-attaching it to the windshield, as it loses suction after awhile.
GD
I’ve followed the internet to the letter on putting the suction cup on the windshield, but it will not stay on at all after trying to get it to stay on, asks the way the camera connects to the cup is a pain to (which I suspect is the issue). Will be looking for another suction cup. Camera is ok otherwise, menu is easy to navigate and is featured enough.
Slim123121
I bought this on sale because I do a good amount of doordash and just don't trust the other drivers on the road. I keep it plugged in, not hardwired, so it never turns off. I use a simple 64gb sd card, and 2 extras incase I need to save something, as I'm too ad/hd to remember after each dash. Only problem so far is it'll save very random video clips to the protected folder.
Mario Prado
Translate review to English
bobby
when put the card in my computer, i could not believe how clear the picture was. buy the good one they rec.
Martina C.
Camera itself is pretty good but the suction cup will start to fail after 6 months and the company is unresponsive. Better to purchase another camera that can be attached using a universal mount kit or one that doesn't use a suction cup.
Munar
a lot of time and work to install for low quality device, could be easier if i would go to electronics shop, they would install this for me
Omar
The picture quality and recording is decent but the battery died so it does not work when the car is turned off and all settings get reset every time the car turns off. There are videos that do not get saved. I was involved in a car accident and that video did not get saved. The video 10 mins before the accident was saved but when it came down to when I needed it did not help me out. It seems the cameras decide at random which videos to save. (I had my video save in 5 min loop)
Lia
I live in a city where people drive like they got their driver's license out of a cereal box, so I was pretty excited when I got this dash cam for Christmas. The camera quality is great for its small size and price. However, I can't get the thing to stick to my front windshield for longer than 3 hours. I've done everything possible to get it secure! I cleaned the window with alcohol and a lint-free cloth like the directions said. I even went out and bought double-sided Gorilla Glue tape to adhere it and it still didn't stick! Honestly, I can't even use this camera fully knowing that it'll drop to my car's floor while I'm driving. Also, the battery life on this camera is very short. Without keeping it charged with the carport, the camera shut off after 30 minutes of driving (I initially started with a full camera battery).
Rockbase
Well, I purchased this for my wife, and she purchased 1 for me also, as a gift (really, we didn't know) when we went to register you had to create an account and had to accept a newsletter or it would not proceed. Ok so not happy but did it. Next, I went to add the item for warranty. It wanted order numbers. Well, it's a gift, I have no order number. I asked my wife if she registered Her's, apparently, she backed out after encountering the same issues. If I knew it had no warranty, I would never have purchased and will never purchase from this company again. The warranty IS part of what you are buying as it represents the quality, just as customer service does. A receipt and serial number is all you should need for your warranty, not to be required to open an account, accept unsolicited junk mail, and supply some type of order number ect. Goodbye Vantrue
Marlon mendez
Amazing quality, small, and easy to install
Geoff
First Vantru camera was a N2 pro and the battery died after a year. That battery is hardwired in. I recently bought a Vantru N1 pro and after two weeks the camera screen turned white when turned on. No picture at all. The camera has not been dropped or mishandled in any way.
Allen Alien
, it would be better if the case is metal
SK Lee
This might be a decent camera, but the fact you need some sort of special SD card which is marked up, makes it not so good of a product. Entry point is lower when on sale, but with the purchase of the SD card, it brings up the overall price for a dash cam to that of other brands. Returned the product
Christienne D.
It needs to stay plugged in because the battery life is super short.
Rick S.
I bought a couple other dashcams along with the N1 Pro. I returned the others after deciding that the Vantrue is the better one. I had the cable professionally installed and the camera mounts easily with a suction cup. The video resolution is excellent but I wish the single shot photos were of higher resolution. Other than that, I am happy with the purchase and recommend it.
S. Ward
I bought this to record any potential mishaps, believing that "other people" lie when filling out accident reports. Only once have I ever retrieved images from it. I just want it to work in an emergency, thus I know little about the operations and settings.The item has one Major Flaw. The suction cup fails all the time. Sometimes it falls immediately, sometimes after an hour or two. When I started leaving it down from the window, it was 100% useless.I hope that this is something that I am doing wrong, but after many trials(and errors) I have concluded that it is just a bad design. There is no backup method for keeping it aligned to do its job.
Joshua Michaelson
If you need a simple dash cam with fair image quality for a fair price, this is not a bad product. Unfortunately, the sensor used in the dash camera is unable to catch necessary details, such as license plate or vehicle make and model information.
William B.
The screen is too small you can barely make it out. I have to get a MAGNIFYING CLASS. TOO SMALL...
Ruth
My son bought this camera for me about 2 years ago and I use it every time I drive any where. I decide to buy one for my mom after she had a close call with a reckless driver. My mom is in her late 70s and this camera is very easy for her to use. I would buy it again if needed.
Andytheman
I think you get your money's worth with this camera. It has a lot of features like time lapse (with 4 different speeds) parking monitor, exposure control, a very good mic and a very strong suction cup thanks to a lock bar you rotate for max hold. The ports and SD card holder are clean and solid and I had to check why but they give good advice to format the card every couple weeks. As the card writes over old files, some data can be misplaced making the file harder to read. This is particular to the card and format, not the camera. The cord is pretty long and has good solid connectors and an extra usb port so you don't lose a port by plugging it in. Nice touch. Customer service is quick and responsive. I want the rear view mirror video screen now so your mirror is the output of the rear camera (and/or front also with night vision) so no backseat headrests or anything in the way. Would highly recommend.
Elisa
It changes the date every day and it’s so annoying. Idk what to do about it. What happens if I get in an accident and have proof of the situation? No one will believe me because the date is suddenly to 2018. Everything else is great except that.
Kevin
GoodWhen I press the save video it doesn’t save video.
Kylegggggg
Camera is pretty clear and easy to use and set up but one major issue I’m having with this camera is every time I remove the sd card to watch footage then go to put the sd card back in then I will go for a drive and the camera will record to about a min or so the camera will freeze and stop recoding and will stay doing this for a day or so I try to rest it nothing re format the card nothing it just a waitting game for it to work aging I sent it back and got another and same problem I’m having
Courtney
Did a lot of research trying to find the best, most affordable dash cam. Took me an hour or so and I finally stumbled on this one. Liked the reviews and watched a few videos people had uploaded and liked the quality so I thought I'd give it a try. You also can't beat the price! Arrived on time and was nicely packaged. Simple instructions on how to set it up. Plugged it in and charged it for two hours inside. Forgot they don't provide a microSD card so I had to go get one of those. Got myself a 128GB one. When it was charged I plugged in the microSD card. Please read the instructions regarding this as you have to "format" the dash cam if your SD card is over 8GB. Was finally able to use it today and I have to say the picture quality is beyond my expectations. At night it's not the best, but also not the worst and for the price it's honestly, just what I expected. Do yourself a favor and get this dash cam!PS. If you ever run into issues, the instructions are beautifully done and any answer you have can be found in there.
J
It’s a nice camera, I have had it for a week now and one major flaw is the cold, I can have it fully charged at night but when I go out in the morning it’s dead, the cold just zaps the battery, but other then that it’s a nice camera
Paula
So far it works fine. I had a deer run into me and never saw it but it was easily seen.
Angela Smith
It’s an amazing dash-cam, fairly easy to use and operate. I am satisfied and happy with the product. The suction has been great, but I only put 4 stars because it did come off one day after parking car in the sun, it has not happened again though in months. The Florida sun on hot days can do that to those suction cups, so one time is actual really good. Hopefully it will stay out and not fail.
Red
The quality seems good at this price point. The battery life which holds the time and date for stamping is the question but the previous Vantrue dash cam lasted 2 years before the battery wouldn't charge and it was out of the 18 month warranty. I'll make sure to check the recording and battery memory at 15 months.
Norb M
This dash cam is a great buy for the money, it may not have all of the bells and whistles of the more expensive units but it does what a dash cam is supposed to do.
Charles Buck
Programming is very easy. System hangs easy also.
Madeline Leonard
Very good quality video and audio easy set up just don’t know what to do with the wire hanging down from the windshield
D B
This product did not work.
-TMcN-
This is nearly perfect. The mount is a bit long, but the only real problem is that it doesn't reliably turn on with the car. Often I have to notice and press the button. And sometimes it turns itself back off a bit later. Not great traits for an always-on device.
SJ
May be I received a bad unit but this is my experience. I bought this device 2 years ago.Unit showed it was recording but when I checked the video in the memory card, the last video was 2 months old. Imagine If I was in an accident. The purpose of the dashcam is to record events and in my case this unit failed to do that with a misleading indicator.
BOB
Nice camera, what else can I say?
TiCarre
I love the daytime quality. I love the nighttime video quality even more. Very satisfied with the results. I picked up the N1 pro on Black Friday, and i have already recommended this brand to several friends. Buy it, you wont regret It
X.Y. Wu
A decent dash cam without WiFi and GPS. The night view is not good: only see the plate when the speed is under 10mph. Daylight view is sharp and in right color. Plate numbers can be see clearly in a relative speed around 40mph and upto 70mph in a good light condition. In other words, once driving at 40mph, it is difficult to get a good picture of plate for the car in the opposite lane. While with 1080p at 30fps, this performance is fair. However, taking no WiFi and GPS into consideration, this dash cam doesn't stand out.
Ricky T
I had very high hopes for this little camera. First, I have to give Vantrue huge props for their documentation. It's written in proper English, and that's the same for the user interface of the camera. Nice job. This isn't common with all the chinese cheapo products out there.My first complaint is the suction cup mount. Frankly, suction cup mounts are stupid. They just don't stay. There needs to be a permanent adhesive solution. They are convenient, but I'm looking for something reliable. Suction cups aren't reliable. Secondarily, the length of the mount from the cup to the camera is excessive. This results in the camera being more than a couple inches away from the windshield, and it results in it being more difficult to place due to the way my vehicle's rear view mirror is placed, and reflections/glare from the windshield. In addition, can't mount this camera on a vertical windshield like in an RV. I was hoping to buy a second for my motor home, but this won't cut it.Daytime video quality is good, though not as good as my Anker Roav camera I bought over 3 years ago. I can sometimes read license plates, but the clarity of plate numbers isn't always clear.Night time video is sub-par, particularly with the headlights on my vehicle, which are LED. Can't read a single sign or license place on the road, as they are completely washed out white.Unfortunately, I have to send this thing back. I'm sorry, Vantrue. I think this is a well-constructed product and I wish you had another camera that would solve my issues/concerns at a reasonable price, but this one isn't going to work out for me.
Hayden Iverson
Short and sweet: camera that isn’t compatible with the biggest micro-sd card maker in the world!
Secret Shopper
Came with cables for a different device.
renee young
Wonderful dash cam. I used this for a while before upgrading to a dash cam with wifi to see the videos on my phone if I want. My sister took over using this dash cam. She won't give me any clips for my YouTube channel, probably because they are all her. She's a terrible driver. LOLIf you want to see this cam in action, go to YouTube, and search BAD DRIVERS OF DUVAL COUNTY. Go back in my videos and look for BAD DRIVERS OF PHOENIX videos. Maricopa Count #55 and below are videoed using this cam. Enjoy.
CC
This dash cam is good until your internal battery dies. It is not an easy battery replacement as you need to buy a special 3.7v battery for it. You also need to have solder iron and skill to do it. All of your videos will be recorded on the same date. Not possible to find videos anymore so it becomes useless device. I would suggest you stay away from this.
Shawn Thompson
I got error messages each time I inserted the micro SD card. I tried a different card and same thing. I got frustrated and bought a different camera that worked flawlessly. I dont recommend this camera.
Grumpy Dude
This camera does what it’s supposed to. I got it for on sale on PrimeDay. It started in our newer daily driver, but I’ve moved it to our older other car, and I’m currently looking for a better option for our newer car.
H-ski
Purchased in 2/20. Manual states that files will be overwritten when disk is full. Checked my camera today 10/21 and come to find that camera stopped recording back in 5/21. Not sure why this is, but check your disk periodically to make sure it is still recording. Addedum: Checked my camera today. Reformatted card 10/21 today 2/11/22 I see that the card memory is only one quarter full but stopped recording video on 1/26/22.
Elykk
I have had this camera now for over 2 years. I really love it. It turns on automatically when I get in the car, it has a super long cord that I can wrap around the dash and hide it. It's got easy access to the videos when I need them, and I always feel really safe having it in the car. Knowing that I have proof if someone hits me is super reassuring.My only issue is the cars get hot in the summer, and after 2 years my suction cup started failing. I am not sure if it's because the rubber shrunk, the windshield is too hot or something else.I have contacted the manufacture and they have reassured me they would like to help which is excellent customer service in my opinion.I am very happy with this purchase.